At RapidWorkers, we strive to maintain a fair and transparent platform. This refund policy outlines the conditions under which refunds are processed and the steps you can take if you believe a refund is warranted.
Non-Delivery: If a freelancer fails to deliver the task according to the agreed terms and time frame, job posters may be eligible for a refund.
Non-Conformance: If the completed task does not match the job description or agreed-upon quality standards, job posters may request a reevaluation or a refund.
Duplicate Charges: In the event of accidental duplicate charges or system errors, the excess amount will be refunded.
To initiate a refund, please contact our support team with your job ID, a detailed description of the issue, and any relevant screenshots or documentation.
All refund requests must be submitted within a specific time frame (e.g., 7 days) from the task completion date.
Once a refund request is received, our team will investigate and determine eligibility based on the guidelines set forth in this policy.
Eligible refunds will be processed back to the original payment method used for the transaction. Please allow a certain number of business days for the refund to reflect in your account.
Refunds are not applicable for disputes related to minor errors or subjective interpretations of task quality.
Refunds will not be issued for tasks that were completed as described but did not meet the poster’s expectations due to reasons outside the freelancer's control.
For any questions or concerns regarding our refund policy, please contact our customer support team through the contact details provided on our platform